Track Your Cushion Order
Every CushionMill order is cut and sewn to your measurements, then shipped from our workshop in China. This page explains exactly where your order is in that journey, when you’ll get a tracking number, and what to do if something looks stuck. No login needed — everything runs through the email address you ordered with.
Where your order is right now
Every order moves through three stages. The dates below are what we promise on our shipping page, so you can match your order date against them:
- 1. Order confirmed. Within a few minutes of checkout you receive a confirmation email with your order number and the measurements we will cut to. If anything looks wrong in that email, reply within 24 hours and we can still adjust the cut for free.
- 2. Made in our workshop (4–7 business days). Your cushions are cut, sewn, and finished to your dimensions. This is production time only — it does not include shipping.
- 3. Shipped and in transit (3–6 weeks from China). When your order leaves the workshop we email you a tracking number. Cross-border transit takes 3–6 weeks door to customs, then a domestic carrier (usually USPS or UPS) handles final delivery.
How to track your package
- On the day your order ships, we send a shipping confirmation email containing your tracking number and a carrier link. Click “Track your package” in that email — that link stays valid for the whole journey.
- A fresh tracking number can take 2–3 business days to show its first scan, because the parcel travels between the workshop and the carrier’s first scanning hub in China. No movement for a few days right after shipping is normal.
- If you chose a rush service (3–5 business days), your order ships by express courier. Express parcels sometimes show few or no intermediate scans and simply arrive — see the FAQ below.
Can’t find your tracking info?
- Search your inbox (and spam folder) for “CushionMill” or your order number.
- Ordered within the last week? You won’t have a tracking number yet — production (4–7 business days) comes before shipping, and tracking numbers only exist once the parcel is handed to the carrier.
- Still nothing? Email [email protected] with your order number and we’ll reply within one business day with the exact status.
Order tracking FAQ
Why doesn’t my rush order show step-by-step tracking?
Rush orders (3–5 business days) travel by express courier with a compressed route. Those parcels often skip intermediate scans and may only update on the delivery day. The courier’s own tracking page is the source of truth — paste your tracking number there if our email link shows nothing yet.
Will my order arrive in one package?
Multi-piece orders (for example, seats plus backs, or cushions for several chairs) usually ship as separate parcels so each one is packed properly. Each parcel gets its own tracking number, and they may arrive on different days. If one tracking number shows delivered and another is still moving, that’s expected.
I entered the wrong shipping address. What now?
Email [email protected] immediately. Before the parcel ships we can change the address for free. After it ships, the carrier must redirect it, which can add several days and may carry a carrier fee that we have to pass through.
When does the production clock start?
The 4–7 business days of production start the first business day after your order is confirmed. Transit (3–6 weeks) starts when the carrier scans the parcel in. The two windows run one after the other — that sum is your realistic delivery estimate.
My tracking hasn’t moved in days. Is my order lost?
On the cross-border leg (China to your country) scanning points are far apart, so 7–10 days without an update is common. If a tracking number shows no movement for more than two weeks, contact [email protected] and we will open an investigation with the carrier on your behalf.
Have a question about sizes, fabrics, or placing a new order? See our FAQ or start on the custom cushions page.