Who We Are

This Privacy Policy explains how Cushion Mill (“we”, “us”, “our”), the operator of cushionmill.com, collects, uses, and protects your personal information when you use our website and purchase our custom-made cushions. Questions about this policy can be sent to [email protected].

Information We Collect

We collect only the information needed to design, make, and deliver your custom cushions, and to support you as a customer:

  • Contact details — your name, email address, phone number, and shipping address, provided by you at checkout or when you contact us.
  • Cushion measurements and design specifications — the dimensions, shape, fabric, foam density, and quantity you enter in our cushion design tool. These details are required because every product we sell is made to your exact measurements.
  • Order information — your order history, the specifications of items ordered, and transaction records.
  • Technical data — standard server logs such as IP address and browser type, used to keep the site secure and working correctly.

How We Use Your Information

We use the information above to:

  • fulfil your orders — manufacture your custom cushions to the measurements you submitted and ship them to you;
  • provide price quotes through our design tool before you buy;
  • provide customer service, including questions about sizing, fabrics, orders, and deliveries;
  • process payments and keep accurate business, tax, and accounting records;
  • maintain the security and basic functionality of the website.

We do not use your measurements or order details for any purpose unrelated to serving you as a customer, and we do not sell your personal information. Ever.

Payment Processing

Payments on cushionmill.com are processed by PayPal. We do not receive, see, or store your credit or debit card numbers. Your payment details are handled directly by PayPal under its own privacy policy, which is available on the PayPal website.

Cookies

Our website uses a small number of cookies and similar technologies:

  • WooCommerce session cookies — keep your shopping cart and checkout working as you move between pages. These are strictly necessary and expire when your session ends.
  • Analytical cookies — help us understand, in aggregate, how visitors use the site (for example which pages are viewed), so we can improve it.

You can block or delete cookies through your browser settings; the site’s core shopping functions require session cookies to work.

Data Sharing

We share personal information only with the service providers needed to run our shop: our payment processor (PayPal) and the shipping carriers that deliver your order. Each recipient receives only the information necessary to perform their role — for example, the carrier receives your name and delivery address. We do not sell, rent, or trade your personal data to anyone.

Data Retention

We keep your order records — including your contact details and cushion specifications — for as long as necessary to comply with business, tax, and accounting requirements, and to handle warranty or remake requests. Communications you send us are kept only as long as needed to resolve your question. You may ask us to delete your data at any time (see Your Rights below), subject to the record-keeping we are legally required to maintain.

Your Privacy Rights

If you are in the European Economic Area or the United Kingdom (GDPR), you have the right to access the personal data we hold about you, to have it corrected or erased, to restrict or object to its processing, to data portability, and to lodge a complaint with your local supervisory authority. If you are a California resident (CCPA/CPRA), you have the right to know what personal information is collected about you, to request its deletion, and to opt out of its sale or sharing — and because we never sell personal information, there is nothing for you to opt out of. Exercising any of these rights will never result in discriminatory treatment.

To exercise any of these rights, email [email protected] with your request. We will respond within a reasonable period and may ask for minimal information to verify your identity.

Children’s Privacy

Our products and services are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.

Data Security

We use industry-standard measures — including HTTPS encryption for all traffic on this site — to protect your information. No method of transmission over the internet is perfectly secure, but we take reasonable steps to safeguard the data you entrust to us.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version is always posted on this page with its effective date. Continued use of the site after changes means you accept the updated policy.

Contact Us

Cushion Mill · cushionmill.com · Email: [email protected]

Last updated: September 3, 2026