Fabrics for this cushion
Contact Us
Fit questions, series identification, custom quotes, order changes — send them here. Every message is read by the same people who cut and sew your cushions, and we reply within one business day (Mon–Fri).
[email protected]
Best for photos, sketches and dimension lists. Attach pictures of your old cushion or furniture tag — they help more than you’d think.
Response Promise
One business day. Fit checks and quote requests get a substantive answer, not an auto-reply — no ticket queue, no call center. Dimension questions are answered with our measured database open, by the same people who cut the foam.
Order Changes
Every cushion is made to order. Changes and cancellations are free within 24 hours of ordering — after that, foam may already be on the cutting table. See Shipping & Returns.
Send a Message
Before You Write
What Happens After You Write
Your message lands with the workshop team, not a ticketing system — the same people who cut the foam read the fit questions. A series-identification email usually comes back with a chart link or a short list of things to measure; a quote request comes back with the published formula applied to your numbers ($39 make-base per piece plus area at per-sq-ft rates by foam grade and fabric tier), so you can check the math yourself. If a dimension looks wrong against our database, you get the question before the order, not the problem after it. One business day is the promise; most replies go out faster.
Two of the 119 fabrics — tell us the tier you like and we confirm availability with your quote.
Quick Answers to the Questions We Get Most
How fast will my order ship?
Every cushion is cut and sewn after you order — typically 7–14 business days in production, with rush production (4–7 business days) available for most fabrics. You receive a written dimension confirmation before anything is cut.
Can you identify my furniture from a photo?
Often, yes — email photos of the frame and the label under it (model numbers usually start with GLD or THD, or read like HD-xxx-xxx). If it matches one of our 43 measured series we will point you to the chart; if not, we will tell you exactly what to measure.
Can I change or cancel my order?
Free within 24 hours of ordering — after that, foam may already be on the cutting table. Order changes after cutting starts are quoted case by case; the honest route is the 24-hour window and our dimension confirmation step.
Do you take commercial orders?
Yes — restaurant booths, church pews and sanctuary runs are daily work, priced by the same published formula as every piece. If your project needs documented flammability specs, raise it in the first email and we will confirm in writing what we can and cannot certify.
What should a quote email include?
Three things move fastest: the piece list (seat, back, ottoman…), the dimensions in inches (W × D × T, to the quarter inch), and where the furniture lives (open patio, covered porch, indoors — it decides the fabric recommendation). Photos of the label and the old cushion earn you minutes.
Ordering & service
How do I order free fabric swatches?
Ask us for swatches of any fabric shown on this page — we mail cut samples so you can check color and texture in your own light before ordering.
What if the cushion doesn’t fit when it arrives?
Every cushion is cut to the measurements you submit. If we misread or miscut your numbers, we remake it at no charge.
Can I talk through my project before ordering?
Yes — send us a photo of your seat and your rough measurements, and the workshop team will confirm the best approach before you pay.
How are these different from store-bought pads?
Store pads come in standard sizes and thin foam. Ours are cut to your exact dimensions with your choice of foam thickness and fabric — made in the same workshop that ships them.
